CRM for Hotels and Hospitality

Give clients and guests an exceptional level of service every single time with Capsule's hotel CRM. It'll help you match your budget needs and business model so you'll always exceed your guest's expectations.

hotel restaurant in the background with focus on 3 vintage-looking chairs pulled up to a table in the foreground

Enhance your customer experience

The difference between good customer service and remarkable customer service is in the details.

Have all your customers' preferences up to date and easily accessible to all staff so every interaction feels special. Easily customize Capsule to record likes and dislikes plus any other important information helping you deliver a remarkable experience.

Go that extra mile for your customers

Capsule's hospitality CRM stores a complete history of every interaction each customer has with your business—all under a single database accessible by your hotel staff.

Create a special connection with your customers by using this information to personalize every communication and send relevant offers to attract repeat business.

Visualize your performance

See your projected income and spot the areas of the business that are making the most revenue and how each sales representative is performing to help you make informed decisions about growth.

Manage guest bookings effortlessly

Provide a fantastic service for bookings, whether it's through an online form, email or phone. All information goes straight into Capsule for all to see and manage. Create your own streamlined processes in Capsule for your employees to follow, ensuring that every stage of the customer's journey exceeds customer expectations.

Do even more with integrations

Get more done in a day by connecting Capsule to all your favorite software, giving you a complete view of your customer. Find out more about Capsule's wide range of integrations:

See all our integrations

Capsule connects with Zendesk to improve how you offer customer support and manage clients.


Use the Capsule CRM integration for Xero and get one complete view of your business.

Microsoft Single Sign On

Enable Capsule Single Sign-On for Microsoft 365 to simplify your login process and enhance security.

Transpond (Website Forms)

Transpond is an intuitive marketing tool that integrates seamlessly with Capsule.

Why hotels and hospitality companies need CRM

The hotel and hospitality industry faces several challenges, including seasonal demand, competition, technology, labor costs, and sustainability. Addressing all these during peak periods can be stressful, as owners and staff must balance providing excellent service while maximizing revenue.

Productivity and customer relationship management tools like CRM help hotels and hospitality companies address these challenges in several ways. With that, here are the reasons why you need a CRM.

Boost your hotel's mobility with Capsule CRM app on mobile

By providing staff with mobile devices powered with a hotel CRM, they can access real-time data, communicate more effectively, and complete tasks more quickly.

With Capsule, you can boost your hotel's mobility and provide better services—even outside the front desk. Here's what to expect on Capsule's mobile app:

Customer-centric CRM for hotels and hospitality businesses

If you're still exploring the various possibilities a CRM offers for enhancing customer service support, then Capsule is the ideal platform for you. Our free version of hotel CRM is available for hotels and other hospitality companies with up to 250 contacts on storage. Capsule provides access to a powerful CRM's fundamental features for customer service, allowing you to enhance your customer management process, automate administrative tasks, and begin adopting new technologies.

We also offer a 14-day free trial for all our paid plans. During the trial you can use both the website version and mobile app. If you decide to proceed with a plan, you can choose from our four paid plans: Starter, Growth, Advanced and Ultimate.

Try free for 14 days

Capsule CRM's name is synonymous with integrity, productivity, and functionality. That's why we're trusted by thousands of businesses and professionals worldwide—by managers, customer service representatives, secretaries, assistants, and more.

Frequently Asked Questions