CRM for restaurants
Make customer relationship management a piece of cake. Drive exceptional customer service for your restaurant with Capsule. Integrate it seamlessly with your marketing tools, and ensure every booking is personalized and memorable.
Dish up team collaboration
Drive success in your restaurant by ditching manual data entry and improving collaboration with rich, actionable diner insights. Capsule's restaurant CRM system effortlessly compiles emails, calls, reservations, and feedback—into one centralized database.
Set the table for success
Capsule's user-friendly setup is straightforward and designed to deliver value quickly. Our restaurant CRM system is the secret sauce to quick adaptation and minimal training, letting your staff serve up efficiency on a silver platter from day one.
Measure your restaurant's performance
Gain insights into your restaurant's performance with Capsule by tracking the number of repeat customers, the effectiveness of your loyalty programs, and the impact of your marketing campaigns. Capsule helps you manage your restaurant's performance and create strategies that enhance diner satisfaction and keep your business growing.
Customize your CRM to fit you
Customize Capsule to perfectly fit the unique needs of your restaurant with up to 50 custom fields and activity types available in our Growth and Advanced plans. From managing reservations to tracking specific diner preferences and creating multiple service pipelines, our CRM is designed for you to fit your restaurant's specific requirements.
Find the right fit with our integrations
Drive your restaurant's performance and customer insight by blending Capsule with a range of other solutions. Discover our range of integrations available with Capsule's restaurant CRM solution, designed to automate your workflow. From managing reservations to personalized marketing campaigns, these integrations are the key to better customer retention.
See all our integrations
Transpond is an intuitive marketing tool that integrates seamlessly with Capsule.
QuickBooks helps you streamline your accounting processes and stay on top of finances.
Use the Capsule CRM integration for Xero and get one complete view of your business.
Capsule is your Gmail-integrated CRM to store contacts, add tasks, and track sales with ease.
Why restaurants should use CRM systems
Ever-changing customer behavior and tastes make standing out in the restaurant industry a challenge that requires more than just a good menu.
Restaurant owners must keep pace with evolving technologies too, so they can exceed diner expectations with every meal served. And that's not all: they need to take care of pre- and post-visit service like never before. It’s not just about food, but the experience.
Using a CRM system tailored for restaurants can be the solution to improving service, knowledge, and overall dining experience. Here's a taste of why investing in the best restaurant CRM solutions is a recipe for success in the world of food service:
Restaurant CRM systems offer a single repository for all guest information, from contact details and dining preferences to feedback and reservation history. Such a centralized database allows restaurant owners to tailor the dining experience to each guest's tastes, securing repeat visits and improved customer satisfaction. With easy access to this wealth of data, restaurants can analyze dining trends, refine their menus, and offer personalized messages that resonate with specific customer segments.
The best CRM system empowers restaurants to design and implement customer loyalty programs that genuinely reward diner loyalty. With CRM tools to track guest behavior and previous visits, restaurants can create customized rewards that encourage diners to become loyal customers. These programs, integrated with the restaurant's operations, not only retain customers but also turn them into advocates for the restaurant business.
With an integrated restaurant CRM, sales and marketing efforts become more efficient and targeted. Automated email campaigns, powered by guest data, allow for personalized communication that speaks directly to the diner's preferences and behaviors. Such an integration between solutions makes every marketing message timely, relevant, and likely to result in a reservation.
A CRM solution improves the reservation process by providing a comprehensive view of each guest's reservation history and preferences. This insight allows restaurants to manage their seating and dining experience more effectively, so that every guest feels valued and understood. Whether managing one or multiple restaurants, a CRM platform makes it easier to anticipate guest needs and exceed their expectations.
Effective employee management is really important for delivering exceptional customer service. Restaurant CRMs can facilitate this by organizing employee schedules, tasks, and performance in one place. This helps manage customer information more effectively and ensures that the entire team is aligned with the restaurant's service standards. With CRM tools for employee management, restaurants can ensure that every guest interaction is consistent, professional, and memorable.
Grow your restaurant's reach with Capsule's comprehensive CRM solutions
Capsule's CRM solution offers a suite of tools. Our solution ensures that restaurant owners can manage customer relationships and guest data.
Capture every detail, from customer interactions to dining preferences, so that your team delivers the ultimate customer experience.
With Capsule's CRM for restaurants, your ability to connect with guests and update their preferences doesn't hinge on an internet connection. Currently offline? In the middle of service?
Our system ALWAYS ensures that all changes to customer data and reservation systems are updated once you're back online. This integration guarantees that your guest database is always current, improving both customer loyalty and your ability to collect guest data.
Capsule's CRM software opens up communication channels and allows you to engage with guests through email marketing or direct contact from their customer profile. Planning that personalized dining experience becomes easier with access to customer history and preferences at your fingertips so that every interaction enhances the customer relationship.
Our CRM system is equipped with features that log every interaction, providing a comprehensive view of your guest's preferences. Having this immediate access to customer information and history allows you to create tailored marketing campaigns and dining experiences, directly contributing to enhanced customer satisfaction.
Capsule's CRM solutions offer productivity tools designed for the dynamic needs of restaurant businesses. From managing employee schedules to overseeing customer support, our platform provides the key features necessary for efficient operation. Prioritize and organize tasks with ease – and watch every aspect of your restaurant running smoothly!
Our CRM platform supports seamless integration with essential tools like accounting software and email marketing solutions, streamlining your workflow and improving efficiency. Capsule's CRM for restaurants is the best CRM system for managing customer information, as it enhances loyalty programs, and ensures that your restaurant delivers exceptional dining experiences – every single time.
Chosen by restaurant professionals globally
Capsule CRM stands for reliability, efficiency, and excellence. Thousands of professionals across the industry rely on us to manage customer data. Our comprehensive CRM solution is the go-to choice for those seeking to improve their restaurant CRM and customer database management.
FAQ on restaurant CRM system options
CRM in a restaurant involves using technology to manage customer data, enhance guest satisfaction, and build loyalty through personalized service and marketing efforts.
The best CRM for a restaurant offers comprehensive features like marketing automation, customer data management, and seamless POS system integration for personalized guest experiences.
An example of a general CRM system in a restaurant is utilizing a system to track customer preferences and visit history to offer personalized service and recommendations.
In the food industry, CRM focuses on leveraging customer data to build loyalty and encourage repeat business through targeted marketing and personalized customer interactions.
Yes, restaurants need a CRM to effectively manage customer information, understand guest preferences, and execute targeted marketing campaigns for improved satisfaction and loyalty.
CRM techniques include analyzing customer behavior, managing a centralized customer database, and deploying personalized marketing campaigns to enhance customer engagement and retention.
The best restaurant CRM software integrates guest data management, personalized marketing, and POS systems to streamline operations and improve the customer experience.