DocuSign is a tool for managing both agreements and signatures online. With the support of Zapier, you can automate actions in Capsule based on a trigger in DocuSign. We have covered the most useful Zaps in this article and show you how to set them up.
Prerequisites
- Your Zapier plan needs to allow for multi-step Zaps.
How to set up the DocuSign to Capsule Zap
As mentioned above, Zapier works with Triggers and Actions - this means you can set up a Trigger in DocuSign and then an Action in Capsule based on this. Click the right link below for the instructions to set up your Zap:
- Update a Capsule Opportunity from a completed DocuSign
- Add a Capsule Project from a completed DocuSign
How to update a Capsule Opportunity from a completed DocuSign
- Log into Zapier
- Click +Create, then choose the New Zap option
- In the Trigger step, search for Docusign and select
Define the Zap Trigger: Signed DocuSign
1. In the Event field, choose Envelop Status Updated and then Continue
2. Select your DocuSign account
3. On the next step, set the Status field to Completed and leave the other options at the default values
4. Now you will be asked to test the Trigger. Click Continue with the selected record
5. Follow the steps to Find a Contact in Capsule using Zapier
6. Follow the steps to Find an Opportunity in Capsule with Zapier
Define the Zap Action: Update Opportunity
1. In Zapier, add another step
2. In the new step, Search for Capsule CRM
3. Choose Update Opportunity from the Event dropdown and then Continue
4. Choose your Capsule account. If you’ve set up a Zap for Capsule earlier you’ll be shown an existing account. Or follow the instructions to link your account and click Continue
5. For the Action, only two fields are required:
- Opportunity ID = Select the ID from the previous Zap Step
- Milestone status = Won
6. Now you will be asked to test the action. Click Test step
7. Click the Publish button to save your changes and push your Zap live.
How to add a Capsule Project from a completed DocuSign
Setting up this Zap is an easy way to save time - by making sure a new Project is automatically added for the Contact in Capsule every time a DocuSign is completed. You can also set it up to create a new Contact in Capsule if they don’t already exist.
We have created a template to make the process as simple as possible
Click the link above to get started, then follow the steps below:
Define the Zap Trigger: A signed DocuSign
1. In the template, click on the tile for Envelope Status Updated in DocuSign
2. In the Account field on the same page, choose Sign In to link Zapier to DocuSign - or select an already existing DocuSign connection.
If you are asked to Sign in, Zapier will first ask for the account type - select Production, then follow the steps from there to log in and Allow Access.
3. When directed back to Zapier, choose Continue
4. On the Configure tab, click Continue
5. At this point, you will be asked to Test your Trigger. Use the Test Trigger button to complete the check - here you will be able to see an example of the information from your completed DocuSigns
6. Select one of the examples, then choose Continue with selected record to take you to the next step
Define a Find Step: The Contact
1. Before we can create the Project we first have to find a contact to link it to. In the template, click on the tile for Find Contact
2. In the Account field, choose your Capsule account. If you’ve set up a Zap for Capsule earlier you’ll be shown an existing account. Or follow the instructions to link your account and click Continue
3. On the Configure tab, you will be given the option to add a Contact to Capsule if it doesn't already exist. To do that, click the option to Create Capsule CRM Contact if it doesn’t exist yet?
You only need to map the relevant Fields, we’d recommend that you include Type, Firstname, Number and Email Address (if available) - the other fields will be optional. Once you’ve reviewed the configuration, click Continue
4. Now you will be asked to test this step. Click Test Step to complete it
5. In the results, you’ll see a Contact ID for the Contact, that will be used to Define the Action next.
Define the Zap Action: Add Project
1. Now it’s time to create the Project. On the Setup tab, select Continue to pick the Capsule Account. It will default to the Capsule Account used in the earlier step. Then, select Continue
2. You will see a Contact ID in the Contact Field. Fill in the remaining fields for your Project.
You only need to map the relevant Fields, we’d recommend that you include the Project Name, Board and Stage - the other fields will be optional. You can either set them with standard information or use data from the DocuSign form.
3. Once you’ve reviewed the configuration, click Continue
4. At this point, you will be asked to Test your Step. Use the Test Step button to complete the check - this will create a Project in Capsule, linked to the contact who signed the DocuSign document
5. If successful you will have a newly created Project:
9. Click the Publish button to save your changes and push your Zap live.