If you want to build stronger customer relationships, close more deals, and grow your business, you need the right customer relationship management (CRM) software. Capsule and Less Annoying CRM (LACRM) are two popular options for small to medium-sized businesses.
Both platforms are designed with simplicity and user-friendliness in mind, catering to businesses that want an easy way to manage their contacts and sales without the cost or complexity of enterprise-level solutions.
However, there are some differences you need to be aware of before making a decision.
In this guide, you’ll get a side-by-side comparison of Capsule and LACRM, examining their plans, features, integrations, and more. By the end, you’ll have a better idea of which CRM works best for your business.
Capsule and Less Annoying CRM plans compared
When picking a CRM, it’s not always clear what you’re getting for your money. Capsule and Less Annoying CRM (LACRM) both offer affordable options, but they have very different pricing and plan structures.
Capsule offers a range of plans designed to meet businesses at different stages of growth. Whether you’re just getting started or scaling your team, there’s a plan that fits your needs.
| Free | Starter | Growth | Advanced | Ultimate | |
|---|---|---|---|---|---|
Price per user, per month* | Free | $18 | $36 | $54 | $72 |
Contacts | 250 | 30,000 | 60,000 | 120,000 | 240,000 |
Sales pipelines | 1 | 1 | 5 | 50 | 150 |
Custom Fields | 5 | 50 | 150 | 300 | Unlimited |
Additional key features | Gmail/Outlook add-ins, AI content assist, customer filtered lists, mobile app. | Email templates, shared mailbox, basic reporting. | Workflow automations, advanced reporting, project management. | Contact enrichment | Dedicated account manager, custom training, priority support. |
*Monthly cost when billed annually. Pricing in USD.
Capsule’s flexible approach let you start small with a free plan that provides access for two users, so you can try it out without committing to a paid plan. You can then upgrade to the Lite plan or one of the other paid plans, adding more features and increasing your limits with each upgrade.
Less Annoying CRM takes a different approach. Unfortunately, there’s no free plan (although it does offer a free trial). However, when it comes to paid plans, there’s only one, $15 per user per month for all the features.
These include:
- Unlimited contacts and companies
- Unlimited pipeline
- Custom fields
- Task management and event scheduling
- Google Calendar and Outlook Calendar sync
- Mobile access
- Free email and phone support.
What features and functionality do Capsule and Less Annoying CRM offer?
Capsule and Less Annoying CRM both focus on helping small businesses organize customer information and sales activities.
Capsule is designed to give small and medium-sized teams all the CRM essentials, along with enough flexibility to adapt to your workflows as you grow. You get access to Contact Management, customizable Sales Pipelines, and Task Management tools to keep your processes organized.
Features like Tracks (task templates for repeatable processes) and Project Management Boards (for managing your post-sale engagement) help teams stay organized and on track. Capsule also offers Sales Analytics, Workflow Automation, and an AI Content Assistant, giving you the power to automate and scale your operations as you grow.
Less Annoying CRM, as its name suggests, keeps things simple. It covers the basics well: you can manage contacts,track sales pipelines, and schedule tasks and events. LACRM also integrates with Google and Outlook calendars and lets you log emails by contact.
However, it doesn’t include useful features like dedicated project management, internal automations, or AI tools.
Which CRM connects best with your existing software?
When it comes to choosing a CRM, integrations matter. A CRM that fits easily into your existing tech stack saves time, reduces errors, and helps your team work more efficiently.
Capsule is built with integrations in mind. With the App Marketplace, you can connect seamlessly with popular tools, including:
As a result, it’s easier for you to manage customer data across your email, accounting, and marketing platforms. Capsule also integrates with Zapier, unlocking connections to thousands more apps like Slack, Trello, Asana, and many others.
For businesses with specific needs, Capsule’s open API allows for even deeper custom integrations.
Less Annoying CRM offers calendar syncing with Google Calendar and Outlook Calendar, along with basic email logging. There are also a limited number of native integrations, but for most tools, you’ll need to use Zapier.
Which CRM is best for ease of use?
No matter how powerful a system is, if your team finds it confusing or time-consuming, adoption will suffer.
Capsule is designed to be simple and intuitive right from the start. Its user-friendly interface and features help teams stay organized without a steep learning curve. Most users can get up and running quickly without needing much training.
Even as you add more functionality with Capsule’s higher-tier plans, the platform stays approachable, making it easy to adapt as your business grows.
“It really is so easy to use, and is a part of my daily work and personal life.”Harold Business Owner
Less Annoying CRM lives up to its name, offering a straightforward experience centered around contacts, pipelines, and task management. The learning curve is minimal, and the platform is easy enough to pick up, even for users who aren’t tech-savvy.
Both CRMs are excellent choices for teams that prioritize ease of use. However, Capsule strikes a balance between simplicity and scalability, giving you a system that’s not just easy to use today but powerful enough to support your business as it grows.
Less Annoying CRM delivers a simple experience, but it may start to feel limiting if your needs become more complex over time.
Which CRM offers more customization and flexibility?
Every business is a little different, and a good CRM should adapt to the way you work, not the other way around.
Capsule is built for flexibility. It lets you customize your Sales pipelines, create Custom Fields for contacts, deals, and projects, and organize information with Tags and DataTags. You can build workflows that reflect your actual business processes, from tracking customer onboarding to managing a complex sales funnel.
Less Annoying CRM offers some customization. You can create custom fields, adjust pipeline stages to fit your processes, and set up custom reports. However, beyond these basics, there’s less opportunity to tailor the platform.
If you just need to lightly tailor a CRM to your business, LACRM provides enough flexibility to get by. But if you’re looking for deeper customization and a platform that evolves with your sales and customer management needs, Capsule gives you much more room to adapt and grow.
Which CRM is best for customer support and security?
Reliable support and strong security are must-haves for any CRM, especially when you’re handling sensitive customer information.
Capsule offers responsive, friendly support across all plans. You can reach their UK-based team via email, and there’s an extensive online knowledge base to help with setup and troubleshooting. Businesses on the Ultimate plan also benefit from a dedicated account manager and custom training sessions, giving you extra support as you scale.
“Capsule is different, it allows users to have excellent visibility of tasks, great flexibility to create your own tracks and projects, and offers an efficient way to add new opportunities. ”Matt C. Industrio Co-founder
On the security side, Capsule delivers enterprise-grade protections, including data encryption, secure hosting, regular backups, two-factor authentication, and a 99.99% uptime record. With UK and EU data storage options, all your customers’ information is handled in compliance with the highest standards for your peace of mind.
Less Annoying CRM is known for its personal support across all plans. In terms of security, LACRM uses strong encryption for data at rest and in transit, backs up data regularly, and offers two-factor authentication to help protect user accounts.
Both CRMs offer excellent customer support experiences, especially for small businesses that appreciate fast, friendly help.
Which CRM is better for my organization?
Choosing between Capsule and Less Annoying CRM really comes down to what you need now and where you see your business heading in the future.
If you want a simple, no-frills CRM to manage contacts, Less Annoying CRM is a good choice. It offers a single, affordable plan with reliable support.
Capsule, on the other hand, offers a more flexible path forward. It gives you the simplicity you need to get started, but also provides the tools to grow alongside your business, like workflow automation, project management, deep integrations, and scalable plans.
Capsule’s focus on customization, reporting, and automation means you can streamline operations today and stay ready for the opportunities ahead. For small to medium-sized businesses that want a CRM that’s easy to use now and won’t hold them back later, Capsule is the smarter, long-term choice.
Try any Capsule plan free for 14 days or sign up for our free plan to get started with a simple yet powerful CRM.
