CRM for IT & Tech Services
Exceed customer expectations with Capsule - helping IT & Tech service providers give the best customer experience to keep customers coming back to you again and again.
Complete view of your customer
Keep all your customer details in one place. From an initial inquiry right through to an invoice, keep all the relevant communication and documentation together for all of your team to view.
Professional, personal service - every time
Deliver exceptional customer service every time by setting up workflows for different services and stages of the customer journey. You and your team can then follow step by step processes to win and keep customers. This ensures you deliver the same level of service every time.
Power up with integrations
Connect Capsule with a number of powerful integrations to save more time and speed up service. Integrate Gmail and Microsoft so you can turn emails into sales. Connect your accounting software to keep on top of payments and more.
More organization = more clarity
Store more than your customer relationships in Capsule. Keep all your business and supply chain contacts and interactions in one place, making it easy to communicate with everyone you need to get business done.
Save time by putting all your business information in one place. No more searching spreadsheets, emails and notes for what you need. All you need to do is log in and see.
A CRM for businesses that appreciate good design
We pride ourselves on creating an intuitive and strong user experience. One of the most common things people say about us is that Capsule is easy-to-use at every stage of growth. Try us out for yourself and see how easy using a crm can be.
The insights you need
Our sales and activity reports give you all the data you need to optimize your sales process and make key decisions. You’ll be able to know how your team is performing, how many opportunities you are winning or losing and which activities are leading to those sales, plus much more. From a top-level overview right down to an in-depth analysis of the details, we’ve got you covered.
Do even more with integrations
Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer.
SSO simplifies login for your business, eliminating the need to juggle usernames and passwords.
Enable Capsule Single Sign-On for Microsoft 365 to simplify your login process and enhance security.
Use the Capsule Zapier CRM integration and find more ways to automate CRM tasks.
QuickBooks helps you streamline your accounting processes and stay on top of finances.
Frequently Asked Questions
Technology-services CRM, or customer relationship management CRM, leverages CRM software to manage customer interactions and customer data efficiently, enhancing customer relationships and streamlining business processes through integrated CRM solutions.
In the IT industry, CRM systems manage customer data, track customer interactions, and automate sales processes. CRM software helps IT companies deliver better customer support and maintain strong client relationships through efficient customer relationship management CRM.
CRM in technical support uses customer relationship management software to track customer interactions, manage support tickets, and ensure timely resolution of issues. CRM solutions improve customer satisfaction by providing a better support experience.
CRM systems help technology services by organizing customer data, automating processes, and optimizing customer interactions. CRM software allows for efficient customer relationship management, leading to improved service delivery and customer retention.
Technology services can implement a CRM solution by selecting a cloud-based CRM system that aligns with their needs. They should focus on contact management, marketing automation, and lead management to facilitate business processes. Training the sales team and customer service teams on the CRM tool ensures smooth adoption and maximizes its benefits, enhancing overall performance and customer satisfaction.
The best CRM software for technology services is one that offers robust contact management, efficient marketing campaigns, and seamless lead management. A cloud-based CRM system with marketing automation and integration capabilities is ideal. Comparing CRM systems based on features, ease of use, and scalability will help technology services find the most suitable CRM platform for their specific needs.
One of them is improved contact management. CRM tools help store customer information efficiently, facilitating better communication and service. Improved marketing campaigns – with marketing automation, businesses can manage marketing campaigns more effectively, targeting the right audience. Additionally, CRM software streamlines your business processes by integrating various business functions, leading to more efficient operations and improved ability to manage relationships with existing customers.