CRM for Travel Agencies

Deliver a remarkable customer experience from enquiry right through to post-trip feedback with Capsule's simple, yet powerful Travel CRM solution.

People in an airport on a moving walkway
Illustration of a contact in Capsule and email correspondence about a booking

Complete view of your customer

Customer information at your fingertips. Know their preferred locations and favorite hotels, making it easier for you to help them choose their next holiday and plan a hassle-free trip.

Win lifelong loyalty

Provide exceptional, personalized customer experiences that keep people coming back to you for all their holiday needs and create positive word of mouth.

Example of a track - email sent to confirm hotel booking with a follow-up email due in 7 days

Personalized service every time

Empower staff to deliver personalized experiences every time they connect with a customer by creating step-by-step processes in Capsule for everyone to follow.

Record all your unique approaches to sales, pre-trip, and post-trip tasks so everyone delivers the same level of service.

Work on the move

Stay in touch wherever you are with the Capsule mobile app. It's easy to keep on top of your tasks, sales opportunities and the team's activity from your mobile phone.

Capsule Mobile App

Organization for optimum performance

Manage more than your customer relationships in Capsule, store all your business contacts and interactions, making it easy to communicate with everyone in your supply chain.

Improve efficiency by bringing all your business information into one central hub. No more endless searches for information on emails, notes and spreadsheets, all you have to do is click.

Do even more with integrations

Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer. Find out more about Capsule's wide range of integrations that you can use to automate your travel agency's administrative processes and transactions.

See all our integrations
Help Scout

Help Scout is the small business help desk that scales with your needs, without breaking the bank.


Use the Capsule CRM integration for Xero and get one complete view of your business.

Transpond (Website Forms)

Transpond is an intuitive marketing tool that integrates seamlessly with Capsule.

Wufoo Forms

Submit new contacts and leads directly into Capsule using a form on your website.

Why Travel Agents Need CRM

The travel industry is ever-changing, and that's why travel agents need to be competitive at all times and through all seasons, the peak and the low. They also need to be innovative, adaptable and proactive in understanding the needs and preferences of their customers. A CRM can help them achieve all of this and more to build a competitive advantage.

Here are the top reasons why travel agents should invest in a quality CRM:

Give your agents access from anywhere with Capsule CRM On Mobile

Travel agents are always on the go, traveling to explore new destinations where they can bring tourists to. A mobile CRM offers convenience and is a useful tool. Our Capsule CRM mobile app is the best portable and productivity platform to build collaboration across your network of travel agents.

Free CRM for Travel Agents

If you're still in the process of exploring the various possibilities offered by a CRM, then Capsule is the ideal platform for you. Our free version is available for travel agencies and agents with up to 250 contacts. Capsule provides access to all the fundamental features of a travel CRM, allowing you to enhance your client management process, automate administrative tasks and begin adopting new technologies.

We also offer a 14-day free trial for all our paid plans. During the trial you can use both the website version and mobile app. If you decide to proceed with a plan, you can choose from our four paid plans: Starter, Growth, Advanced and Ultimate.

Try free for 14 days

Capsule CRM's name is synonymous with integrity, productivity, and functionality. That's why we're trusted by thousands of travel agencies worldwide—by travel agents, coordinators, administrative staff, and more.

Travel agency CRM: Frequently asked questions