CRM for customer service
Deliver the customer service you’vedreamed of
The small details make a big difference. Let Capsule CRM remember the key things so you can deliver amazing customer service.
More than just reminders
Know your client's birthday? Schedule a message to go out on the day. Capture these little details, then take action to deliver a great service.
Timely projects, happy clients
You can standardize all your project processes with key milestones, project meetings, and reminder emails. They're called Tracks, and they keep you on track, always.
Take control of your working day
With Tasks & Calendar, you can bring your Outlook/Gmail directly into Capsule CRM and start your day with your diary, task list, and client details in one place.
More than just reminders
Know your client's birthday? Schedule a message to go out on the day. Capture these little details, then take action to deliver a great service.
Timely projects, happy clients
You can standardize all your project processes with key milestones, project meetings, and reminder emails. They're called Tracks, and they keep you on track, always.
Take control of your working day
With Tasks & Calendar, you can bring your Outlook/Gmail directly into Capsule CRM and start your day with your diary, task list, and client details in one place.
"Capsule helps us keep on top of these relationships. We get in touch with customers every 30 to 60 days to ask about their needs, so it’s great having a load of notes in there that cover the details of the last conversation we had."
Hamish Gill
Founder
How you'll level up your customer service
From project management to relationship management, Capsule CRM is here to help you deliver the best service.
Your relationships, laid bare
Do you know when your client renews? When was the last time you talked with them? All this, and more, is in Contact Management.
What's worked, what hasn't?
How has your sales process gone this year? What's closed? What didn't? And why? Reports have these details so you can fine-tune the value you deliver to your prospects.
Birds-eye view of delivery
What projects are in flight? How long have they been going on for? How many have you completed this year, vs last year? These details, and more are available.
Get rid of the boring jobs
Reminder emails, follow-up messages, and so much more can be automated using our Automations tool making your life easier.
Customer service content on our blog
Discover insights, tips, and best practices for delivering exceptional customer service on the Capsule CRM blog.
CRM for Service Business
Best CRM for service-based business
Learn how to choose the right CRM for your service-based business. Discover features that help you manage client relationships, track projects, and deliver outstanding service every time.
Live Chat Software
Best live chat software
Explore the best live chat software options to enhance your customer service. Learn how to provide instant support, improve response times, and keep your customers happy.
CRM Benefits
Top 10 benefits of CRM for small businesses
Discover the key benefits of using a CRM for your small business. From better organization to improved customer relationships, learn how CRM can transform your service delivery.
Tooling that’s kind to your wallet
Capsule CRM is perfect for solopreneurs, small and midsize organizations. Check out our pricing:
Perfect to try Capsule and see how it works.
Free Forever.
For small businesses with one to five employees.
Billed Annually.
Got a small sales team? This is the plan for you.
Billed Annually.
For big sales teams and fast-growing small businesses.
Billed Annually.
Upcoming: Live Product Tour
See exactly how Capsule works - no commitment, just a 30-minute walkthrough of what’s possible. Get a feel for the product in real time, ask questions, or just listen in.
Frequently Asked Questions
A good CRM should make every customer feel recognized. Capsule CRM does that by giving teams a full picture of each relationship (past conversations, preferences, and open requests) before they reply. It helps service teams handle busy inboxes with calm and precision, using real context instead of assumptions. When agents know the full story, problems get solved before they turn into frustration.
Start by using your CRM as a shared hub for all client communication. Log messages, calls, and support tickets so everyone can see what's been handled and what still needs attention. Capsule CRM keeps these records organized under each contact, allowing service teams to follow progress and coordinate smoothly. It's an easy way to make sure clients never need to repeat the same story twice.
The best customer service CRM helps teams stay human while scaling support. Capsule CRM does that by giving a live view of each customer's story: open tickets, past replies, and pending actions all appear in one clear thread. It helps teams act faster, because everyone knows the full context before stepping in. For growing businesses that value personal service, Capsule makes staying attentive and consistent much easier.
Great service depends on how well a team stays organized under pressure. Capsule CRM brings clarity to support work by displaying client history and current actions side by side. Managers see progress without chasing updates, while agents handle cases with full context. It turns customer service from constant firefighting into a calm, coordinated system where the right person always knows what to do next.
A CRM shapes how supported a team feels day to day. Morale improves when work feels organized instead of reactive. Capsule CRM gives agents that sense of order: clear information, visible results, and fewer repeated tasks. With less frustration and more clarity, support teams find real motivation in doing their jobs well.