How much does Freshworks CRM cost in 2025?

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Freshsales CRM pricing: everything you need to know

Freshsales CRM (part of Freshworks) offers a range of plans designed to help businesses streamline their sales processes. With features like AI-driven insights, contact management, and automation, Freshsales is a strong contender for sales-focused teams. However, its pricing structure, especially for larger teams, makes it essential to evaluate its value compared to alternatives like Capsule CRM.

Freshsales pricing plans

• Growth Plan – $11/user/month (billed monthly)

Includes core CRM features for startups and SMBs. Offers Kanban views for contacts, accounts, and deals, contact lifecycle stages, built-in chat, email, and phone, email templates, custom fields, basic workflows, curated reports, CPQ access, mobile app, and 24×5 support.

Lacks AI-driven insights, advanced automation, and enterprise-level controls.

• Pro Plan – $47/user/month (billed monthly)

Adds AI capabilities through Freddy AI, including contact scoring, sales emails, deal insights, and text enhancement. Supports advanced custom fields, auto-assignment rules, territory management, sales sequences, multiple pipelines, account hierarchy, advanced workflows, and custom reports.

Better suited for growing teams that need AI assistance and deeper automation.

• Enterprise Plan – $71/user/month (billed monthly)

Includes everything in Pro plus field-level permissions, custom modules, AI-powered forecasting insights, workflows for custom modules, sandbox access, and audit logs.

Built for mid-to-large organizations that require governance, customization, and compliance features.

While Freshworks offers a variety of plans, you can only get them at affordable prices if you pay annually and upfront. For smaller teams that need flexibility, this is an added burden. Add-ons like bot-driven chat tools, extra storage, or advanced customer support may incur additional fees.

Factors to consider when choosing a CRM solution

The right CRM can help you grow your business without breaking the bank. Here’s what to consider when deciding if Freshsales CRM aligns with your business needs.

1. Team size and scalability

A CRM should support your team’s growth without adding unnecessary financial strain.

• Freshsales CRM: Scales effectively for growing teams but becomes costly with higher-tier plans and add-ons
• Capsule CRM: Offers scalable plans at a fraction of the cost, with no hidden fees for core features.

2. Cost implications: monthly vs. annual billing

Flexible payment options can make a big difference for budget-conscious businesses.

• Freshsales CRM: Annual billing offers up to 20% savings but requires upfront payment, which may not be feasible for all businesses
• Capsule CRM: Provides monthly and annual billing options, ensuring affordability and flexibility for businesses of all sizes.

3. Feature gaps in lower tiers

You should ensure the CRM’s entry-level plans provide sufficient features for your operations. As your needs grow, you can upgrade to higher plans.

• Freshsales CRM: Free and Growth plans lack advanced analytics and automation, often pushing users to upgrade to higher-cost tiers
• Capsule CRM: Includes essential features such as task management, custom pipelines, and third-party integrations across all paid plans, minimizing the need for frequent upgrades.

Why Capsule CRM is a strong alternative

Capsule CRM delivers everything Freshsales CRM offers – and more – with greater affordability and user-friendliness. Starting at just $18/month and including a free plan, Capsule is an excellent choice.

Capsule offers solid features like custom reports, workflows, and task automation without the need for expensive add-ons. It also integrates with Google Workspace, Microsoft 365, and over 50 third-party tools, ensuring compatibility with your existing tech stack. If you're looking for a CRM that grows with your business Capsule is the way to go. Keep things simple, efficient, and budget-friendly.

👉 Read more on why Capsule CRM is better than Freshsales CRM👉 Try Capsule CRM for free today!

Is Freshsales CRM worth it?

Freshsales CRM is a good choice for sales-focused teams, particularly those looking for AI-driven features. However, its costs can add up quickly with higher-tier plans and add-ons. Is it something you can handle? Check out Capsule CRM for an advanced solution with scalable pricing and a solid feature set.

👉 Start your free trial with Capsule CRM today!